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Resolving Difficulties

This page outlines the Best Practice for resolving difficulties with volunteers. Before recruiting volunteers, make sure your organisation is volunteer-ready by completing the Volunteer Management Health Check.

Best practice, as outlined in the GLV's London Volunteer Management Charter, is below. 

Basic Practice Good Practice Best Practice
Complaints procedure exists Publicised and "welcomed" Complaints recorded, monitored and acted on



Unsuccessful Applications

Unsuccessful Volunteer Applicants - Feedback Procedure
(MS Word)

Exit forms

Template Volunteer Exit Interview Form (MS Word)
Volunteer Exit Plan Form 2010 (MS Word)
Volunteer Exit Policy WVSDA, 2010 (MS Word)

Resolving Issues

Example Resolving Volunteer Issues and Concerns Policy MS Society, 2014 (PDF)
Volunteer Complaints Procedure WVSDA (MS Word)

Other guidance

Volunteer Rights Enquiry: Call to Action Volunteering England (PDF)
Research on the needs of volunteers, and information about the "3Rs Commitment"

Top Tips

We meet with many local organisations who have great ideas about volunteer management. Here are few we have heard that we thought were food for thought: