This page outlines the Best Practice for resolving difficulties with volunteers. Before recruiting volunteers, make sure your organisation is volunteer-ready by completing the Volunteer Management Health Check.
Best practice, as outlined in the GLV's London Volunteer Management Charter, is below.
|Basic Practice||Good Practice||Best Practice|
|Complaints procedure exists||Publicised and "welcomed"||Complaints recorded, monitored and acted on|
Example Resolving Volunteer Issues and Concerns Policy MS Society, 2014 (PDF)
Volunteer Complaints Procedure WVSDA (MS Word)
Volunteer Rights Enquiry: Call to Action Volunteering England (PDF)
Research on the needs of volunteers, and information about the "3Rs Commitment"
We meet with many local organisations who have great ideas about volunteer management. Here are few we have heard that we thought were food for thought: