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If you cannot find the answer to a question you have about volunteering on this page, send us an email at email@example.com or give us a call on 0300 365 9920.
If you log in regularly, use everything Volunteer Connect has to offer, and stay in touch with us, we are very, very confident that you’ll find and place volunteers. We hear about hundreds of placements every year from volunteers and organisations who have found each other through our service.
The national average of volunteer placements to registrations is 14%, or a 1:7 ratio. This means that for every seven people who contact you about a volunteering opportunity, just one of them is likely to be placed. Keep this is in mind when you’re looking for your next volunteers.
Go here to volunteeringbrent.org.uk.
On the right hand side of the page, click on ‘Organisation Log In’
Then click ‘Register’.
Enter your details and wait for approval.
Include as much information as possible, especially about the location of your organisation, location of your opportunities and from where you would like to recruit volunteer.
Go here to volunteeringbrent.org.uk.
Click on 'Organisation Log In'.
Click the blue ‘Add Role’ button.
Here’s a brief explanation of each …
Possible Matching Volunteers
1. These are volunteers whose interests and skills match those in your role description. Use this box to find potential matching volunteers and invite them to apply. Click on their names to see their full profile, write them a message including your contact details, and click to invite.
These are either volunteers who you have messaged or volunteers who have messaged you. If a volunteer is here, you’ve already interacted and you are waiting for a final confirmation of interest.
These are volunteers who have found your opportunity and confirmed some interest; they are waiting for a response from you. You should aim to always have this box empty.
You have spoken with a volunteer, and they have decided they are happy to provide their contact information. The volunteers in this box will have their contact details visible.
5) If you think they are a suitable match then scroll down and write them a message.
It is strongly advised you include a phone number and an email address in all correspondence with volunteers.
6) The volunteer will then move to the top right-hand box,
Now simply wait for them to get back to you. If you don't hear anything after a week or so, call us and we can follow up for you - 0300 365 9920.
You’ll receive an automated email to the email address associated with the opportunity.
To see which email you've entered, log in and go to
Make sure you log in regularly anyway in case these emails go into your junk or spam folders by mistake.
5. They will then move to the top right hand box, “Awaiting reply from invited volunteers”. You now must wait for a final confirmation of interest from the volunteer.
We are very happy to follow up any unresponsive volunteers.
Call us on 0300 365 9920, let us know the volunteer names and the role they applied for, we’ll call them and get back to you.
These volunteers are the ones who appear in the box titled ‘Interested after finding the role in the search page’. They’ve found the role and have clicked ‘Confirm Interest’. Hopefully they’ve included a short message, but no worries if not.
Simply click on the name of the volunteer, scroll down and write them a message. It is strongly advised you include in here your own organisation contact details.
Then, you wait for the volunteer to confirm interest once more. They will now appear in the above box, ‘Awaiting reply from invited volunteers’.
Even if you don’t think a volunteer who is interested is the right fit for your team, we strongly encourage organisations to let the volunteer know. They will most likely be waiting to hear back from you, so please always politely inform volunteers of your decision. This is always considered best practice.
You can then dissociate the volunteer from the opportunity online.
Data protection laws mean you will only see this at the third and final stage of contact on Volunteer Connect. The three stages are:
Through correspondence in the first two stages, you are of course free to ask for this information and we strongly encourage volunteers to let you know this information as early as possible too.
You can also call us, let us know the volunteer’s name and the role, and we can follow up for permission to send contact details to you. Call us at 0300 365 9920, or email us at firstname.lastname@example.org
No problem! Just make sure you include this information very clearly in every aspect of your role description. Please do not simply say ‘multiple’ or ‘various’. The more specific, the more likely you are to get volunteers. Think about how to format the information in the following:
This will almost always be related to one or more of the following:
If the problem persists, call us on 0300 365 9920.
You can be included in the Opportunities of the Week bulletin. This goes out to all of our registered volunteers via email, social media and is stored on the website.
We can promote your role on Facebook and Twitter.
Send us direct application forms for the role and we’ll bring them along to outreach and drop-ins, and then scan and send any applications to you.
Email email@example.com or call 0300 365 9920
This is a part of the database that is still under development. It’s not operating right now and you don’t need to use it.
Volunteering Brent is the volunteer service for the London Borough of Brent. Our website is www.volunteeringbrent.org.uk. This is where all of our information about everything we do is advertised.
Volunteer Connect is the database we use, where our registered volunteers and organisations complete their respective profiles. It’s where organisations post opportunities, to which volunteers then apply. It is accessed through the website but is separate from it.
Volunteering Brent is a free service!
Volunteering Brent is the volunteer service for the London Borough of Brent. It is provided by Groundwork London on behalf of the Brent Council, and we support organisations and volunteers based in Brent.
Last updated: 6th April 2017